Spa Policies
The house rules that keep every Face to Face Spa visit safe, on-time, and pleasant — for you and every other client in the treatment rooms.
These are general Face to Face Spa brand standards. Each franchisee-owned location may set additional policies; confirm with your spa at booking.
Cancellation
Cancel or reschedule free up to 24 hours before your appointment via Zenoti, phone, or in-spa. Within 24 hours, a cancellation fee may apply. No-shows are charged the full treatment price.
Late arrivals
Please arrive 10 minutes early for your first visit to complete intake. Arrivals more than 10 minutes late may result in a shortened treatment to protect the next client's appointment.
Age minimums
Teen Facial: ages 13–18 with parent/guardian consent. Chemical peels and SkinPen microneedling: 16+ with parent/guardian consent. Injectables: 21+.
Pregnancy & medical conditions
We adjust or defer treatments during pregnancy, nursing, or active skin conditions. Disclose all medications (including retinoids, anticoagulants, and accutane) on your intake form. Your consult is always complimentary if we defer treatment.
Membership
Membership has no long-term contract. You can pause or cancel at any time. Membership benefits transfer across all 41 locations. Unused monthly facial credits roll over for up to 90 days.
Gift cards
Gift cards are valid at all Face to Face Spa locations and do not expire. Gift cards are non-refundable and cannot be exchanged for cash. Lost or stolen gift cards cannot be replaced without proof of purchase.
Financing
We partner with Cherry for 0% APR and interest-bearing financing. Approval and terms are set by Cherry and subject to their policies. See Financing details.
In-spa conduct
Silence phones in treatment rooms. No photography without consent. Children under 13 cannot be left unattended in the spa. We reserve the right to refuse service to anyone whose conduct disrupts the safety or comfort of staff or other clients.
Complaints & concerns
If you have a clinical or service concern, speak with your spa manager first — they can resolve most issues on the spot. Unresolved concerns can be escalated to corporate via our contact form.